Jun 20, 2022
In Welcome to the Forum
You do not forgive an online store Inconsistencies in prices, delivery delays or poor customer service are recurring factors in complaints and claims in e-commerce. Mactual has developed a catalog of things that users do not usa phone list Internet sales stores. According to those responsible for this website, the capacity of the Internet and social networks to amplify both usa phone list and positive information is of such magnitude that complaints and claims have become the main battlefield in which e-commerce settles customer loyalty. In the words of Rafael Torres, CEO of the company, "In Internet sales, a badly resolved incident can mean losing a customer forever. What's more, if the handling of the complaint has been very bad, it will possibly take a long time before that person make a purchase again, since the distrust that will have been generated is very difficult to reverse". The "9 things you do not forgive an online store" Failure to meet the delivery deadline If you promise the customer that their order will arrive within 24 hours, make sure you meet that expectation. It is possible that the delivery date of the product is usa phone list to the buyer, for example, because it is for a gift or a celebration. If you are not sure of being able to usa phone list the deadlines, it is better not to be optimistic and give yourself a safety margin by extending that usa phone list delivery date a little. Never "disappoint" the customer In every Internet purchase there is a certain component of "blind shot". Once the "accept" button is clicked, it is inevitable that, until the purchase arrives at home, the customer will experience some uncertainty, especially if it is the first time that they buy on that website. An accessible customer service and, above all, fast when dealing with doubts and incidents is essential. There is no phone to call For some customers it may be irritating that the communication channel with the online store is exclusively by e-mail, social networks or, worse still, via a form. Excessive virtuality can become exasperating, especially if you are trying to report an incident. The telephone is more agile and, in any case, humanizes the relationship, since it is usa phone list reassuring to hear the voice and explanations of another person on the other end. Registration as a client is endless Sometimes, the registration forms that new customers must fill out usa phone list making their first purchase are so long and cumbersome, with excessive data and verification processes, that they can discourage the potential customer. Let them throw balls out Disregarding the customer's problem and not assuming responsibility, even when it is not directly attributable to the online store, is something that users hardly forgive. Whether it is a factory defect, or if it is damaged during shipping, or if the carrier company loses it.